Frequently Asked Questions
No, you do not have to set up an account to place an order. Simply check out as a guest to complete your purchase.
However, we recommend all customers create a login and password in order to receive the full benefits of our platform and May Designs Perks program.
If you are a long-time customer (thank you!) please note: in October 2021 May Designs migrated to a completely new platform. If you had an account with us prior to that time, you will need to create a new login and password.
Our customer loyalty program, May Designs Perks, was designed with YOU in mind! For every dollar you spend, you earn points to redeem for discounts, free shipping and exclusive downloads.
There are birthday rewards and all sorts of perks for joining. You do not have to have an account to earn points, but you do in order to redeem them and start enjoying the benefits!
Click on the Perks button in the bottom left corner (look for the gift icon) to view your points, ways to earn and ways to redeem.
All of our notebooks come with a standard number of pages. Classic Notebooks have 80 pages, and Large Notebooks have 176 pages.
Classic Notebooks are 5" x 8" and Large Notebooks are 8" x 10.25".
Currently, in the Classic Notebooks, you can choose from the following inside pages:
• Dot Grid
• Annual Agenda (Months + Weeks)
• Annual Agenda (Months + Dot Grid)
• Weekly Agenda + To Do List
• Weekly Agenda + Dot Grid
• Priority Planner
• Health + Wellness
• Daily Planner
• Meal Planner
Currently, in the Large Notebooks, you can choose from the following inside pages:
• Dot Grid
• 2023 Agenda (Months + Weeks)
• Teacher Planner (Non-dated)
• Academic Agenda
• Annual Agenda
No, they are not.
Bio Cases contain NO plastic (they are 100% compostable) and feature a minimalist style with a thin, sleek design. This case is impact absorbing and scratch resistant with access to all ports, controls and sensors.
Snap Cases have a slim profile—lightweight yet durable—with a glossy finish. The hard plastic shell covers the back and sides of the phone yet still provides access to all ports, controls and sensors. Snap Cases have a lay-flat feature to protect your screen from directly contacting surfaces.
Tough Cases offer our highest level of protection, featuring a glossy, hard shell exterior with shock absorbing black buffer liner. Impact-resistant, durable, hard plastic covers the back and sides. This case provides access to all ports, controls and sensors and includes a lay-flat feature that protects your screen from directly contacting surfaces.
May Designs collaboration with Simplified by Emily Ley gives customers the opportunity to purchase products with Simplified's designs that are not offered through Simplified's website or retailers (for example: tumblers, wristlets, wallets, journals, etc.). It's for this reason we do not offer dated agendas as an interior page option on notebooks with a Simplified cover design. You can, however, still personalize notebooks with other interior page options.
Yes! If you are ordering 25 or more of the same identical product, your order is eligible for our bulk discount. For more information on bulk discount and tiered pricing, please visit our branded products page. If you still have questions or require more personalized assistance on your bulk/custom order, please contact email@example.com.
Production + Shipping
One thing we love about our products is that every one is made to order! For this reason, we have a standard production time frame of up to 10 business days before your order ships.
Please note: production time does not include shipping time; they are different timelines and vary depending on the product and shipping methods you choose.
May Designs offers three shipping methods: economy, expedited and overnight.
Our products ship from different locations in the USA, therefore we use a variety of shipping methods in order to provide customers with the best possible rates.
Once your order has shipped, you will receive tracking information, straight to your email.
We have temporarily paused shipping beyond the United States, but we are working to reduce the cost of shipping beyond our domestic border, so please stay tuned!
When you select "Yes" under the Personalization drop down, "Your Name Here" appears as a prompt to encourage users to type in their own name or a short phrase and see how it looks.
Please note: what you see is what you get. Whatever the text, shape and color combination looks like in the preview is what your finished product will look like.
If you select "Yes" under the Personalization drop down and don't edit the text, you will get a product that says "Your Name Here" and that's not nearly as cool as your name or favorite phrase. So don't forget to change it!
Sometimes when you navigate to a product page, the pattern doesn't show; you may see an all white product or different pattern all together.
If you experience this, please do NOT buy that product. Instead, email firstname.lastname@example.org and notify our customer service team of the issue. They will be able to assist you in placing your order with the correct product, pattern and personalization (if desired).
Please note: what you see is what you get. Whatever the product looks like in the preview is what your finished product will look like.
There are two reasons you may be experiencing your personalization text getting cut off inside the shape:
1. Your phrase may be too long for the character count or the shape you selected.
2. All fonts are slightly different sizes and require different amounts of space in order to preview correctly.
May Designs builder offers two character lengths: 15 characters (for the "Name or Initials" option) and 35 characters (for the "Phrase" option). Please make sure you have selected the right option for your personalization and that it is within the character limit.
If this still doesn't work, we recommend trying other font and shape combinations. If you're still having trouble, please contact email@example.com for assistance.
Remember: what you see is what you get. Whatever the product looks like in the preview is what your finished product will look like.
If you have questions about an existing order, email firstname.lastname@example.org to get in touch with one of our super-friendly, Texas-based associates and they will be able to assist you.
Since our products are perfectly printed just for you (hooray, completely custom products!) there are no returns or refunds. Once you design your item with our online builder and sign off on the proof at checkout, we are unable to make changes.
Once you preview your design and check out, your order is final. Because all orders pop over our printer immediately, we cannot remove it from the production process. Thank you for understanding!
To access your order history, log into your May Designs accout. If you are already logged in, nagivate to the "My Account" page by clicking the person icon in the upper right (next to the shopping cart). Your order history should apppear at the top of the page.
If you are still having trouble, or you had an account with May Designs prior to October 2021 and would like to view orders from our previous system, please email email@example.com and our team will be able to assist you.
If you are a long-time customer (thank you!) please note: in October 2021 May Designs migrated to a completely new platform. If you had an account with us prior to that time, your orders cannot be viewed within the new system.
If you would like information on orders prior to October 2021, please email firstname.lastname@example.org for assistance. We're happy to help!
Yes! To reoder from a past order, navigate to the "My Account" page by clicking on the person icon in the upper right corner. Once your past orders appear, simply click the blue shopping cart icon (surrounded by two arrows) to the left of the order number and your order details will appear below. Check the green boxes for the items you want to reorder and select "Add To Cart" or "Reorder & Checkout."
DO YOU HAVE ADDITIONAL QUESTIONS? EMAIL OUR TEAM NOW AND WE WILL GET RIGHT BACK WITH YOU.